Shipping policy
At Pearl Perfumes, we aim to process and deliver your order quickly, safely and securely. We offer delivery throughout the United Kingdom, Europe and worldwide, with several shipping options available.
UK Standard Delivery
We offer Standard Delivery across the UK.
Estimated delivery time: 2–3 working days
Delivery times are estimates and may occasionally be affected by weekends, bank holidays, courier delays, severe weather or circumstances outside our control.
UK Next Day Delivery
Need your fragrance sooner? Next Day Delivery is also available for eligible UK orders.
To qualify for Next Day Delivery:
- Place your order before 12:00 PM (midday)
- Select Next Day Delivery at checkout
- Orders placed after 12:00 PM will normally be processed on the next working day
- Next Day Delivery applies to working days and is subject to courier and destination availability
Orders placed on weekends or UK bank holidays will normally be processed on the next working day.
European Delivery
We offer shipping to a range of European destinations.
Estimated delivery time: 7–10 working days
European delivery times may vary depending on the destination country, local courier services, customs processing and other circumstances outside our control.
Customers are responsible for any applicable customs duties, import taxes or local charges, unless otherwise stated at checkout.
Worldwide / International Delivery
Worldwide delivery is also available to eligible destinations.
International delivery times will vary depending on the shipping country, receiving country, destination, selected shipping service, customs clearance and local delivery network.
Your available international shipping options and charges will be displayed at checkout where applicable.
Please be aware that international orders may be subject to customs duties, import VAT, taxes or other charges imposed by the destination country. These charges are normally the responsibility of the recipient unless otherwise stated.
Order Processing
We aim to process orders as quickly as possible. Once your order has been dispatched, tracking or delivery information may be provided where available.
Please ensure your name, delivery address, postcode, email address and telephone number are correct before completing your purchase.
Delivery Delays
Delivery times provided on our website are estimated timeframes and not guaranteed delivery dates, unless expressly stated otherwise.
Delays can occasionally occur due to courier networks, customs clearance, weather conditions, busy periods, bank holidays or other circumstances outside our control.
If your parcel has not arrived within the expected timeframe, please contact our customer service team.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address.
If your parcel is returned to us because the address provided was incorrect, incomplete or undeliverable, additional shipping charges may apply if you would like the order to be sent again.
Damaged, Missing or Lost Parcels
If your parcel arrives damaged or you believe it has been lost during delivery, please contact us as soon as possible.
Please provide your order number and any relevant photographs, tracking information or delivery details so our team can investigate the issue.
Contact Us
For any questions regarding shipping, international delivery or the status of your order, please contact:
Pearl Perfumes Customer Service
Email: info@pearlperfumes.co.uk
Phone: +44 74380 88946
Our team will be happy to assist you with your delivery enquiry.